GDPR Compliance Policy
GalGom Solutions, SL (hereinafter, “GalGom Solutions” or “we”), as the entity responsible for the Campaign AI website (www.campaign-ai.com), is committed to protecting user privacy and complying with the General Data Protection Regulation (GDPR). This policy outlines how we process personal data and the rights of users regarding their information.1. Data Controller
● Company Name: GalGom Solutions, SL
● Address: Calle Aribau, 170 1º2ª, 08036 Barcelona, Spain
● CIF: B01961291
● Contact Email: [email protected]
● Phone: +34 661 678 971
2. Purpose of Data Processing
Personal data of users is collected and processed for the purpose of:● Managing subscriptions and access to the Campaign AI software.
● Processing payments and billing for subscriptions.
● Providing technical support and customer assistance.
● Sending service-related communications, such as update notifications.
The legal basis for processing this data is the execution of the subscription contract, compliance with legal obligations, and, in some cases, the user’s consent.
3. Data Collected
GalGom Solutions may collect the following personal data:● Identification Data: Name and email address.
● Payment Data: Financial information necessary to process payments through secure platforms (such as Stripe or PayPal).
● Service Usage Data: Browsing and software usage information collected through cookies or similar technologies (see Cookie Policy).
4. Data Retention
Personal data will only be retained for as long as necessary to fulfill the purposes described or while the user maintains an active account with Campaign AI. After this period, the data will be deleted unless retention is required by legal obligations.5. International Data Transfers
GalGom Solutions ensures that any international data transfers outside the European Economic Area (EEA) will only occur if the destination country provides an adequate level of protection or through the use of appropriate safeguards, such as standard contractual clauses approved by the European Commission.6. Data Security
GalGom Solutions implements technical and organizational security measures to protect personal data against loss, unauthorized access, alteration, or disclosure. These measures include:● Data encryption during transmission using HTTPS.
● Restricted access to personal data only to authorized employees and collaborators.
● Secure storage on high-security servers located within the EU.
7. User Rights
Under the GDPR, users have the right to:● Access: Request information about stored personal data.
● Rectification: Request the correction of inaccurate or incomplete data.
● Erasure: Request the deletion of personal data when no longer necessary for the established purposes.
● Objection: Object to the processing of their data in certain cases.
● Restriction of Processing: Request limitations on the use of their data under specific circumstances.
● Portability: Request the transfer of their data to another service provider in a structured, commonly used, and machine-readable format.
To exercise these rights, users may send a request to [email protected]. GalGom Solutions will respond to requests within a maximum of 30 days, except in exceptional circumstances.
8. Personal Data Breaches
In the event of a security breach affecting users’ personal data, GalGom Solutions commits to:● Notifying the relevant data protection authorities within 72 hours of becoming aware of the incident if there is a risk to users’ rights.
● Informing affected users immediately if the breach involves a high risk to their personal rights and freedoms.